Shipping Policy
At Luna & Carter Boston, we’re committed to providing fast, reliable, and transparent shipping for every customer. This policy outlines our delivery timelines, shipping process, and key information to ensure a smooth shopping experience.
Delivery Timeframes
We aim to dispatch all orders within 24 to 48 hours of purchase confirmation. Once shipped, orders typically arrive within 5 to 14 business days. Delivery times may vary depending on factors such as weather conditions, seasonal demand, or customs processing.
We Proudly Offer Free Shipping
At Luna & Carter Boston, we proudly provide free standard shipping on all orders — no minimum spend required. It’s our way of saying thank you for shopping with us.
How We Ship
All orders are shipped directly from our supplier, allowing us to minimize handling time and deliver your products as quickly as possible. This method also helps ensure a higher standard of quality control before shipment.
Order Changes
We pride ourselves on fast fulfillment — most orders are processed and handed off to our shipping partner within 12 hours. Because of this, you have a 12-hour window after placing your order to request any changes, such as address updates, product swaps, or cancellations.
After that, your order is already in motion, and we’re unable to make further changes or issue refunds for incorrect information submitted at checkout.
👉 Please make sure all details are correct before completing your purchase.
Order Processing
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Once your order is placed, you’ll receive a confirmation email.
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Orders are processed and shipped within 24 hours.
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After shipping, a second email will follow with tracking information so you can monitor your delivery in real time.
Order Tracking
Every order includes tracking. You’ll receive your tracking number by email as soon as your package ships. You can track your parcel directly through our tracking page.
Support & Questions
If you have any questions about your order or our shipping policy, please don’t hesitate to reach out. Our support team is happy to help:
Delays & Exceptions
While we strive to meet all estimated delivery windows, certain circumstances — such as weather disruptions, customs inspections, or logistical delays — may affect shipping times. We appreciate your patience and understanding if delays occur.
Final Note
At Luna & Carter Boston, we’re dedicated to delivering your order quickly, safely, and reliably. By adhering to our shipping policy, we aim to keep satisfaction high and surprises low. For any additional questions, please feel free to contact us at info@lunacarterboston.com